Shea Butter Lip Balm

We ship to Canada and the U.S. primarily via UPS but sometimes use Purolator or Canada Post depending on location and address. 

Canada:

Ontario and Quebec: All orders above $60 (before shipping and after discounts) qualify for FREE shipping! For orders less than $60 we offer a flat rate of $10 for shipping.

Newfoundland, Prince Edward Island, Nova Scotia, New Brunswick, British Columbia, Alberta, Saskatchewan, Manitoba: All orders above $60 (before shipping and after any discounts)  qualify for FREE shipping! For orders less than $60 we offer a flat rate of $15 for shipping. 

Northern Territories/Nunavut/Yukon Territories: We ship up north. Enter your address details for a list of shipping rates available for your area. 

United States: 

All orders above $100 USD (before shipping and after any discounts)  qualify for FREE shipping! For orders less than $60 we offer a flat rate of $20 for shipping. 

International:

We ship internationally. Enter your address details for a list of shipping rates available for your area. 

Returns Policy - 100% Satisfaction Guarantee

Customer satisfaction is very important to us at Smith Farms. If for any reason you are not satisfied with your purchase please contact us within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

**Please note that this only applies to products bought from us through Smith Farms's online store.**  

How to return a product:

• Ship the product to the address listed below.
• We'll notify you via e-mail of your refund once we've received and processed the returned item.

Ship returns to:
Smith Farms
3607 Elie Auclair
Saint-Polycarpe, Quebec, Canada
J0P 1X0

We will refund your credit card within 30 days of receiving your return.

Please Note: Original shipping charges are not refunded in the case of a return, unless the return is a result of our error.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.